Procedures for requests for disclosure, etc.

Please use the procedures below to apply for (1) notification of usage purposes; (2) disclosure; (3) correction, addition or deletion; (4) cessation of use, erasure, or suspension of provision to third parties; regarding any personal information provided to our company.

Application procedures

Fill out the required information on the designated form (Personal Information Request) and submit the filled-out form together with the specified forms of identification (Refer to 1 and 2 below) to the following address. If submitting a request for "Notification of usage purposes" or "Disclosure", please also include ¥1,000 worth of stamps as a processing fee.

Send to

Japan E.M. Solutions Co., Ltd. Personal Information Protection Contact
35 Saho, Kato City, Hyogo Prefecture
Japan, 673-1447

Personal Information Request (Notification of Usage Purposes) (187 KB / A4 size, 1 page)
Personal Information Request (Disclosure) (174 KB / A4 size, 1 page)
Personal Information Request (Correction, Addition or Deletion) (165 KB / A4 size, 1 page)
Personal Information Request (Cessation of Use, Erasure, or Suspension of Provision to Third Parties) (169 KB / A4 size, 1 page)

Use Acrobat Reader 5.0 or higher to view.

1. Requests from the individual to whom the information belongs

  • Either the materials listed in A or B below will be required.
  • Please only submit identification which has the same name and address as the individual specified in the request.
  • If the identification includes permanent domicile information, that information can be covered or blanked out.
A
1 copy of 1 of the following
  • Driver's license
  • Health insurance card
  • Passport
  • Pension book
  • Basic resident register card
  • Residence card
B
1 item from I. and 1 item from II. (2 items total)

I.

  • Certified copy or abridged copy of family register
  • Certificate of residence

II.

  • Copy of a bill from a public utility
  • Copy of a student ID or student handbook

2. Requests from proxies

All of the materials listed in A. to C. below will be required.

  • A. Materials regarding the individual to whom the personal information belongs from the above section 1 A or B
  • B. Materials regarding the proxy from the above section 1 A or B
  • C. Letter of proxy affixed with the official seal of the individual to whom the personal information belongs (also include a seal registration certificate for the seal used)

Note) Requests from persons with parental authority or adult guardianship authority over the individual to whom the personal information belongs may include 1 material documenting said parental or adult guardianship authority (Certified copy or abridged copy of family register, family court certification, etc.) instead of a letter of proxy.

3. Precautions regarding requests for disclosure, etc.

  • In cases where not required by the Act on the Protection of Personal Information, requests may not be fulfilled if there are any discrepancies or errors in the request procedures.
  • Materials submitted when sending a request will only be used for the purposes of fulfilling the request. The submitted materials will not be returned.
  • Responses will only be sent to the address (within Japan) noted on the request form of the individual submitting the request (or their proxy).
  • Note that even for requests for deletion or erasure of personal information, the request form, documents submitted with the request, and a copy of the response will still be maintained.
  • Note that it may require some time to issue a response depending on the specific details of the request.
  • Note that any requests for cessation of use, erasure, or suspension of provision to third parties of personal information will result in the inability to continue using any services related to or depending upon said personal information.

Note) Requests from persons with parental authority or adult guardianship authority over the individual to whom the personal information belongs may include 1 material documenting said parental or adult guardianship authority (Certified copy or abridged copy of family register, family court certification, etc.) instead of a letter of proxy.

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